Among them were many of Mumbai’s dabbawalas, who deliver meals .. I couldn ‘t agree more, and I offer the dabbawala system as another case in point. The dabbawalas constitute a lunchbox delivery and return system that . Supply Chain Management of Dabbawala in Mumbai”. In , Harvard Business School added the case study The. Six Sigma: A case study on Mumbai Dabbawala Submitted in partial fulfillment of the requirements for the award of the degree of Bachelor of Business.

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Define the key processes that will have the greatest impact on customer. One of the possible ways to reduce the risk of defect is to use Six Sigma to drive down the number of suppliers your businesses has, as this in turn reduces the risk of defects. The markings include the railway station to unload the boxes and the destination building delivery address. The empty boxes are collected after lunch or the next day and sent back to the respective houses.

Express towers Building name While talking about the Startups in India it will be only apt mummbai talk about the much sought after Mumbai Dabbawalas. Dabbawalas, lunch, delivery service, Mumbai, years, Forbes, Global magazine, analysis, Six Sigma rating, efficiency, operate, delivery process, coding system, one team, common goal, future, Dabbawalas, changing environment.

The dabbawalas also spelled dabbawallas or dabbawallahscalled tiffin wallahs in older sources dabawalas a lunchbox delivery and return system that delivers hot lunches from homes and restaurants to people at work in Indiaespecially in Mumbai. Medge told Subrata Chakravarty, the lead author of the “Fast Food” article by Forbes where this claim first appeared, [27] that dabbawalas make a mistake “almost never, maybe once every two months” and this statement was extrapolated by Subrata Chakravarty to be a rate of “one mistake in 8 million deliveries.


There are employees about in number and deliver approximatelytiffin boxes every day. We the Dabbawallas never go on strike. Their duty starts from morning 8 am.

Mumbai Dabbawalas: Case study for management students

Retrieved 3 May — via YouTube. Some modern infrastructure improvements such as the Navi Mumbai Metro are not used in the supply chain, as cabins do not have the capacity for hundreds of tiffins. A Six Sigma Performance.

For the efficiency of their supply chain it has been claimed that this virtually achieves a six sigma performance rating i. Lunch boxes are marked in several ways: Even if there is no one at home to cook mumnai for you, Dabbawallas can deliver you good quality home like lunch through many restaurants.

Retrieved 3 May Archived from the original on 9 April Share feedback with manufacturing and sourcing to improve future manufacturing and designs. Most tiffin-wallahs are related to each other, belong to the Varkari [16] sect of Maharashtra, [17] and come from the same small village near Pune.

Evaluate alternatives and select a best-fit concept. Each dabbawala is required to contribute a minimum capital in kind, in the form of stuxy bicycles, a wooden crate for the tiffinswhite cotton kurta -pyjamas, and the white Gandhi cap topi. Bhargava Book Depot, pp. That phrase was picked up and repeated by other reporters in other stories and now seems to have become part of dabbwalas folklore.


It goes without saying that the hunger to succeed and and the grit to surpass all odds on the way is the right receipe for success.

We have quality restaurants all over Mumbai where cheap and best quality food is prepared which is delivered at your office or home through Dabbawala Channel.

Dabbawala – Wikipedia

Measure the process Analyze Determine the analysis tools and methods to be used. Indian Institute of Management. But it is commonly associated with a statistic of 1. Residential Station Ville Parle Preserving Tradition in Modern India”.


Develop detailed design elements. I am not the first or last person to marvel at this system. When literally translated, the word “dabbawala” means “one who carries a box”. Now about a quarter of the office workers receiving lunches are women. Whatever profits they can equally distributed within itself. Design Identify functional requirements. Clean, full of sky scrapers, bustling, and largely friendly.

All are owners of the business. Remember me on this computer. Wikimedia Commons has media related to Dabbawalas. A widely adopted textbook defines logistics management as follows: Intelligent Quotient level is high. They are also made use of by prominent meal suppliers in Mumbai where they ferry ready, cooked meals from central kitchens to the customers and back.